Cancellations:

You can cancel your order within 24 hours of purchase. After that, the processing begins, and cancellations are no longer possible.

Processing Time:

Orders are prepared within 3–7 business days (typically ready in 5 days). We process and ship from Monday to Friday only.

Shipping Options:

Tracking is provided for all orders.

• Standard Shipping: 7–14 business days
• Express Shipping: 5–8 business days

Shipping Origins & Carriers:

Orders ship from our warehouses in Hong Kong, Shenzhen, California, Melbourne, Rennes, or Marrakech, based on your location and product availability.

Carriers: Yanwen, Aramex, WM (first mile) → USPS, Evri, Royal Mail, LaPoste etc. (last mile).

Track Your Order:

Track Here

For assistance, contact us anytime — we're here to help!

At Trendiesty, your satisfaction is our top priority. That's why we offer a 14-Day Money Back Guarantee on all purchases.

Not completely in love with your bag? No worries, return it within 14 days for a full refund.

Relax, you’re in good hands, we’ll take care of everything

How to Start a Return

To begin a return, please email us at customerservice@trendiesty.com. Returns must be authorized before being sent.
Unsolicited returns may not be accepted.

HOW SOON WILL I GET MY PACKAGE?

Shipping times vary by country, but it normally takes about 7 to 14 business days for your item to arrive for standard shipping, and from 5 to 8 business days via Express shipping service.

HOW CAN I TRACK MY ORDER?

A shipping confirmation is emailed to you as soon as your order has been shipped, which will allow you to track the status of your shipment.

HOW DO I KNOW IF MY PACKAGE HAS SHIPPED AND IS ON ITS WAY?

Once you place an order, you will receive an automatic confirmation email. Once your order has been processed and is ready to leave our distribution center, you will receive another email with shipping information. Please note that the shipping confirmation email does not necessarily mean that the carrier has picked up your package from our distribution center. 

WHY DIDN'T I RECEIVE AN ORDER CONFIRMATION/SHIPPING CONFIRMATION EMAIL?

After you place your order, we always send an order confirmation email to the email you provided us. After we ship your order, we also send a shipping confirmation email to the email you provided us. Please be sure to check your spam/junk folder for the emails.

MY TRACKING INFO SHOWS MY PACKAGE WAS DELIVERED, BUT I NEVER RECEIVED IT

We know how important your order is! TRENDIESTY provides customers with the option to track the package. If the tracking information states that your items have been delivered but you have not received them, please check around your neighborhood in case another home received them by mistake. Speak with family, roommates, etc., in the event they received it on your behalf. The package may also have been left in a safe, hidden spot around your home or left with property managers or an apartment office.

You can contact us for the proof of delivery or any other inquiries; We will always do our best to assist you. 

WHY ISN'T MY TRACKING INFO UPDATING? IS THERE SOMETHING WRONG?

This is normal. The tracking information normally lags behind the true status of your package. If it hasn't updated in over 5 days, please contact support.

DO YOU SHIP INTERNATIONALLY?

We are proud to serve our customers from all over the world! The default pricing on our site is in USD; the conversion rate depends on the issuing credit card company used on the transaction. The site will show by default US Dollars on the checkout page.

It usually takes 7-14 business days for the package to arrive in your country; however, in some instances, delivery may be delayed depending on your country's customs. TRENDIESTY is not responsible for applicable customs fees, import duties, taxes, or any other charges. The customer is responsible for the charges, even if the shipment is refused upon delivery.

TAXES & DUTIES

Import taxes, duties, and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the specific destination.

Payment of these charges and taxes is the responsibility of the recipient and will not be covered by us here at TRENDIESTY. For further details of charges, please contact your local customs office.

HOW CAN I CONTACT TRENDIESTY?

You can contact our customer support

• via email: customerservice@trendiesty.com. We do our best to respond within 24 hours.
• Phone / Whatsapp: +442045135532 / +212 772-913323

HOW SOON WILL I GET MY PACKAGE?
Shipping times vary by country, but it normally takes about 7 to 14 business days for your item to arrive for standard shipping, and from 5 to 8 business days via Express shipping service.

HOW CAN I TRACK MY ORDER?
A shipping confirmation is emailed to you as soon as your order has been shipped, which will allow you to track the status of your shipment.

HOW DO I KNOW IF MY PACKAGE HAS SHIPPED AND IS ON ITS WAY?
Once you place an order, you will receive an automatic confirmation email. Once your order has been processed and is ready to leave our distribution center, you will receive another email with shipping information. Please note that the shipping confirmation email does not necessarily mean that the carrier has picked up your package from our distribution center. 

WHY DIDN'T I RECEIVE AN ORDER CONFIRMATION/SHIPPING CONFIRMATION EMAIL?
After you place your order, we always send an order confirmation email to the email you provided us. After we ship your order, we also send a shipping confirmation email to the email you provided us. Please be sure to check your spam/junk folder for the emails.



MY TRACKING INFO SHOWS MY PACKAGE WAS DELIVERED, BUT I NEVER RECEIVED IT
We know how important your order is! TRENDIESTY provides customers with the option to track the package. If the tracking information states that your items have been delivered but you have not received them, please check around your neighborhood in case another home received them by mistake. Speak with family, roommates, etc., in the event they received it on your behalf. The package may also have been left in a safe, hidden spot around your home or left with property managers or an apartment office.

You can contact us for the proof of delivery or any other inquiries; We will always do our best to assist you. 



WHY ISN'T MY TRACKING INFO UPDATING? IS THERE SOMETHING WRONG?
This is normal. The tracking information normally lags behind the true status of your package. If it hasn't updated in over 5 days, please contact support.



DO YOU SHIP INTERNATIONALLY?
We are proud to serve our customers from all over the world! The default pricing on our site is in USD; the conversion rate depends on the issuing credit card company used on the transaction. The site will show by default US Dollars on the checkout page.

It usually takes 7-14 business days for the package to arrive in your country; however, in some instances, delivery may be delayed depending on your country's customs. TRENDIESTY is not responsible for applicable customs fees, import duties, taxes, or any other charges. The customer is responsible for the charges, even if the shipment is refused upon delivery.



TAXES & DUTIES
Import taxes, duties, and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the specific destination.

Payment of these charges and taxes is the responsibility of the recipient and will not be covered by us here at TRENDIESTY. For further details of charges, please contact your local customs office.



HOW CAN I CONTACT TRENDIESTY?
You can contact our customer support

• via email: customerservice@trendiesty.com. We do our best to respond within 24 hours.
• Phone / Whatsapp: +442045135532 / +212 772-913323